Exceptional customer service : going beyond your good service to exceed the customer’s expectation : based on the best-selling video training programm / Lisa Ford, David McNair, Bill Perry ; foreword by Horst Schulze.
By: Ford, Lisa.
Contributor(s): McNair, David | Perry, Bill | Schulze, Horst [foreword].
Material type:
TextPublisher: Avon : Adams Media Corporation, 2001. Description: xii, 203 p. ill., tab. 23 cm.ISBN: -13: 978-1-580062-458-9; -10: 1-58062-458-8.
| Item type | Current library | Call number | Materials specified | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
| Книга | Читальний зал 3 | HF5415.5 .F67 2001 (Browse shelf(Opens below)) | I | E200470B80406821BC6F010F | Available | 2042077 |
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