| 000 | 00724nam a2200193 4500 | ||
|---|---|---|---|
| 001 | UA/LIB/BASE/288448268 | ||
| 005 | 20180123213755.0 | ||
| 020 | _a-13: 978-1-580062-458-9 | ||
| 020 | _a-10: 1-58062-458-8 | ||
| 040 |
_bukr _ePSBO |
||
| 041 | 0 | _aeng | |
| 090 |
_aHF5415.5 _b.F67 2001 _cHF5415.5 .F67 2001 |
||
| 100 | 1 | _aFord, Lisa | |
| 245 | 1 | 0 |
_aExceptional customer service _bgoing beyond your good service to exceed the customer’s expectation : based on the best-selling video training programm _cLisa Ford, David McNair, Bill Perry ; foreword by Horst Schulze |
| 260 |
_aAvon _bAdams Media Corporation _c2001 |
||
| 300 |
_axii, 203 p. _bill., tab. _c23 cm |
||
| 700 | 1 | _aMcNair, David | |
| 700 | 1 | _aPerry, Bill | |
| 700 | 1 |
_aSchulze, Horst _eforeword |
|
| 999 |
_c236203 _d236203 |
||