Silberman, Melvin.
The consultant's toolkit: 45 high-impact questionnaires, activities, and how-to guides for diagnosing and solving client problems : facilitating change ; performance improvement ; team problem-solving /
Mel Silberman 
. - New York : McGraw-Hill,  2001 
. - xiv, 354 p.  tab., schem.  24 cm. 
<br/><label>  ISBN: </label>0-07-136261-4