TY  - BOOK
AU  - Gee,Jeff
AU  - Gee,Val
TI  - Super service: seven keys to delivering great customer service : even when you don’t feel like it : even when they don’t deserve it
SN  - -13: 978-0-07-024817-5
PY  - 1999///
CY  - New York
PB  - McGraw-Hill
ER  -