TY  - BOOK
AU  - Ford,Lisa
AU  - McNair,David
AU  - Perry,Bill
AU  - Schulze,Horst
TI  - Exceptional customer service: going beyond your good service to exceed the customer’s expectation : based on the best-selling video training programm
SN  - -13: 978-1-580062-458-9
PY  - 2001///
CY  - Avon
PB  - Adams Media Corporation
ER  -